Questions, answered
Everything before you launch
The details worth knowing before you go live. Can't find it here? Reach out — a real person will answer.
Getting started
Do I need any technical experience?
Not at all. We handle every technical part — servers, security, performance, updates. You just log into WordPress and build your site.
How fast can I be up and running?
Your managed WordPress site is provisioned automatically right after you sign up, so you can log in and start building almost immediately.
Can I move my existing WordPress site over?
Yes. Reach out and our team will help you bring an existing WordPress site onto HostRails smoothly.
Performance & security
What makes HostRails fast?
Every site runs on high-performance cloud infrastructure with server-level caching and a global CDN configured out of the box — no plugins or tuning required.
How do you keep my site secure?
A managed firewall, isolated environments, automatic patching of WordPress and plugins, free SSL, malware monitoring, and daily backups — all on by default, watched 24/7.
What happens if something breaks?
Your site is backed up automatically every day. You can roll back to a recent snapshot in one click, and our team is here to help if you need it.
Domains & ownership
Can I use my own domain?
Absolutely. You can connect a domain you already own in a few clicks right from your dashboard, and we'll auto-provision SSL for it.
Do I own my website?
Yes, completely. It's a standard WordPress install with no lock-in. You can export it and take it anywhere, anytime.
Billing
Can I cancel anytime?
Yes. Manage everything from your self-serve billing portal — cancel, pause, or resubscribe whenever you like. No phone calls, no retention scripts.
Are there hidden fees?
No. Your monthly price is your monthly price. No surprise bandwidth or traffic overage charges.
Still have questions?
Talk to a real person before you commit — no scripts, no pressure. Or start your site and be building in minutes.