Questions, answered.
Everything you might want to know before you launch. Can't find it here? Reach out — a real person will answer.
Getting started
Do I need any technical experience?+
Not at all. We handle every technical part — servers, security, performance, updates. You just log into WordPress and build your site.
How fast can I be up and running?+
Your managed WordPress site is provisioned automatically right after you sign up, so you can log in and start building almost immediately.
Can I move my existing WordPress site over?+
Yes. Reach out and our team will help you bring an existing WordPress site onto HostRails smoothly.
Performance & security
What makes HostRails fast?+
Every site runs on high-performance cloud infrastructure with server-level caching and a global CDN configured out of the box — no plugins or tuning required.
How do you keep my site secure?+
A managed firewall, isolated environments, automatic patching of WordPress and plugins, free SSL, malware monitoring, and daily backups — all on by default, watched 24/7.
What happens if something breaks?+
Your site is backed up automatically every day. You can roll back to a recent snapshot in one click, and our team is here to help if you need it.
Domains & ownership
Can I use my own domain?+
Absolutely. You can connect a domain you already own in a few clicks right from your dashboard, and we'll auto-provision SSL for it.
Do I own my website?+
Yes, completely. It's a standard WordPress install with no lock-in. You can export it and take it anywhere, anytime.
Billing
Can I cancel anytime?+
Yes. Manage everything from your self-serve billing portal — cancel, pause, or resubscribe whenever you like. No phone calls, no retention scripts.
Are there hidden fees?+
No. Your monthly price is your monthly price. No surprise bandwidth or traffic overage charges.
Launch your site today.
Spin up fully managed, blazing-fast WordPress hosting in minutes. No servers to babysit, ever.